First, confirm if you can access Cockpit by going to the https://localhost:9090, If not, follow the Fedora instructions here: Having some familiarity with Command Line is essential. Your graphical package manager may or may not include Cockpit.

https://cockpit-project.org/running#fedora

Cockpit does sometimes allow you to install “plugins” from the web GUI, but in my experience (both on Debian and Arch), it doesn’t do it to well. If you can’t install plugins for 45 Drives file sharing plugin, you will need to do it manually:

For the 45 Drives plugin to enable sharing: https://github.com/45Drives/cockpit-file-sharing (I believe it’s the “Direct from .rpm” section if you scroll down in the Readme)

From there, once you are logged into Cockpit on the left you will see a link for “File Sharing”

This isn’t as complex as it may seem as long as you follow their steps you should be golden.

I only use a Windows VM For our ancient (in computer terms) Canon LIDE 60 scanner which seems to work best there (linux produces highly grey contrasted scans).

For all of our scanned documents from the scanner, I have it mapped to a network drive via Samba Shares. Since you are using Fedora, I think you may already have Cockpit installed. This makes it a lot easier and is a web gui to manage servers. You can usually access it on your Desktop via https://localhost.9090 Then you would need to install 45 Drives File Sharing plugin and setup a SAMBA share.

From the Windows VM, just map to the same workgroup you set in the SAMBA Share you created and give it a drive ID such as F:

What about bad actors which swipe the phone, and it’s behind the biometric lock? Too many failed attempts may or may not be a sign of it not working well, so if it bases part of it on the failed attempts, it would lower the chances of being further protected. I know they would ask for the pattern/pin or password to re-enroll the biometric, but let’s assume that’s already known, then game over.

You can always use something like SSHwifty It retains your logins through your browser’s session data and never on your server, but it will allow you to remote into your local system from anywhere on the WWW if you desire to do so. With Tailscale, once you are connected into your Tailnet, you can pretty much SSH into any of your devices as long as the subnet sharing flag is turned on I believe. I’ve never had any issues with mine not allowing any SSH connections.

For terminal, the first thing I install is Midnight Commander - dual pane file manager. https://midnight-commander.org/

For all of my physical Linux machines - Cockpit and Cockpit-File Sharing plugin.

Desktop

• Thunderbird

• Firefox

• Vivaldi

• Gnome

• Chromium I use Firefox, wife uses Chromium and My WFH job I use Chrome. Vivaldi is a backup browser, I’ve been messing around with.

• QEMU/LibVirtd - So I can run a Windows VM for my old Canon Lide 60 scanner which scans clearly there, otherwise in Linux, it’s contrasted super grey for some reason.

• Kopia-UI - Backup system which supports NFS Shares - set and forget type of setup.

• VLC - Need I say more? Lol

• OnlyOffice - Better aesthetically IMHO than LibreOffice

• PDF Arranger - Works well to re-arrange pages or rotate them after scanning them in. (I self host Sterling PDF and will probably switch to that later)

And for some inspiration - the “Awesome Linux Software” list (Not mine) similar to the other Awesome lists you see around. https://github.com/luong-komorebi/Awesome-Linux-Software

In one way, I’m happy this is happening, in another way, I’m not - I’ve given well over 2 decades of my life to the call center way of living. Let me give you a sneak peak into what really happens in the daily life of a call center worker.

• You live by the time on your telephone, it’s your punch in and punch out system in most centers. Don’t clock in more than 8 or 15 or whatever insane metrics they set past your clock in time else you will be considered tardy. This includes all breaks and clocking out.

• If you are a first contact person and taking phone orders, your ‘talk time’ is measured. Anything more than the standardized 5 or 6 minutes is considered excessive and they tell you to move the calls along faster.
  If you are customer service, your talk time is loosened but you are also the first and last contact the customer should have for the issue.

• Your phone calls are monitored and/or recorded (For Real!). If you are like me and hate to your your voice, woe be it to you when they play back your last call or two so you can hear yourself talking to the customer. If not recorded, then it is up to the monitoring person to be nice. You are then told what you need to do to speed up your talk time, or increase sales etc…

Telemarketing

Oh dear God, this is a life sucker and has the highest turnover on jobs. You quickly learn more about human nature in an odd sense. The sheer pressure on booking that next sale is insanely high and if you don’t meet the sales minimums for the day or even hour, you are sent home without pay. I worked for a company which sold HR Manual trials, I was never more relieved and happy to be fired when I was for not making the per-requisite sales quotas for the half day.

TIPS

I don’t think I’ve encountered a single call center rep in my years of service where a CSR decided that today, they would be a jerk. All we ever want to do is get through the day and earn our wages and go home.

One thing I will say with confidence, is everyone you work with has something in common, you aren’t there necessarily because you enjoy it, you are there because it puts food on the table and beats living off of unemployment benefits. It’s a thankless job.

If you receive great service from a call center rep (CSR) and are happy, politely ask to speak with their supervisor and when you do, be sure to leave them a good review. It doesn’t always help to do this after a bad call, but sometimes rebounding to a new agent by calling the company back and asking for a supervisor will make a big difference if you take issue with them about the poor quality of service you received.

Remember, if you can’t resolve an issue with a CSR, It’s not always that they don’t want to resolve the issue for you, their hands are probably tied and in fear of losing their job or being reprimanded, they simply won’t budge.

Kindness goes a long way with us as well, if you are respectful and kind, we reflect the same back to you and often have tools at our disposal to grant you an extra discount and/or savings. We genuinely want to see you happy!

ON THE OTHER HAND

If putting AI in front of the call centers will help screen out the most common issues, then by all means do it. Also, if the stupid bean counters out there which insist of outsourcing to third world countries as it’s cheaper, can find it to be more cost effective to use AI, and keep the jobs local to their country of operation, then I’m in favor of it.

Homebox - before we relocate - whenever that is, I will be printing labels and putting them under and behind my stuff, scanning it into there and then will use that to keep track of our items after the move to know what is in which box etc.

NocoDB Self Hosted (I use this for a few things) - started out with my network ip’s I have on my servers and ports for my containers and most recently a sleep log.

Just a couple there.

Grafana + Prometheus dashboards can be quite addicting or useful. Noted.lol put together a nice tutorial for getting started.

For most of my services though, I simply use Uptime Kuma which then sends an alert to Gotify when my services go down or whatnot, Gotify then instantly notifies my phone so I can be aware. It helps keep the spouse happy when their go to service for some reason crashed. :)