My wife’s standing at her company’s IT dept skyrocketed during COVID lockdowns.

Why? Because we were both working from home, and aside from helping her with basic troubleshooting, I also helped her formulate her tickets better.

Turns out, tech support folks like it when a ticket has concise info, instead of “screen broke”.

A few weeks later:

Sony: Piracy is killing the industry! We need tougher legislation!