In terms of driver development it’s more collaborating than just Windows releasing an API and the manufacturers creating the drivers. Bug reports from large manufacturers are absolutely taken seriously. Customers usually never see this interaction.
I would say maybe 1990-2010 was really a dominant time for Windows and that was also when they were actively improving, but now they have plenty of competition. It’s just that people have moved away from desktops. Mobile platforms are now an existential threat. Fewer and fewer people are buying desktops to begin with. Maybe Microsoft has given up on desktops and that’s why they’re making Windows worse.
I know some people upgrading Pixels every year because with trade in and sales they only need to pay like $200. I don’t think Sony will take an existing PS5 though…