I had a car with a bad alternator and took it to a shop, manager quoted me $150 then called an hour later to say he’d picked the wrong version of my car on the computer, mine would be $100 more but he said “a deals a deal so we’ll do it for the 150.”

Every other car problem I had after, straight to that shop cause I knew they’d do solid work and charge me fairly. Putting people before profits means retaining workers and getting loyal customers