My take on this is no they don’t. As long as they are truthful they only report on the quality of the product and prevent many people of spending a lot of money from losing it by buying something that doesn’t work.
If your product is shit your company does not deserve to be shielded from the backlash, this is the core of (classic) capitalism after all.
What are we supposed to do? Give bad products good reviews so the poor little million dollar startup doesn’t get its feelings hurt?
If we were talking about dishonest, malicious reviews, I’d understand.
That’s not the case here though, not only is Marques’ review honest, multiple reviewers reached the same conclusion as him.
Maybe try making a good product next time.