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You haven’t worked in any customer support position, and it shows. The amount of slurs hurled at them is far greater than anything found in a few github comments.
On what planet do you live where people treat commercial requests nice? Clearly you haven’t been in the industry long.
I presume OP works at a decently sized company, and they have magical people like PMs and CSMs that turn customer tantrums into neat little cards that he can push down the kanban.
The top panel should also be the Gru gun image tbh